- Online: via the online complaint form.
- Email: [email protected].
- Telephone: 514 872-8999.
- Fax: 514 872-2379.
- Social networks: via our Facebook or Twitter page.
- Mail: Ombudsman de Montréal, 1550 Metcalfe Street, Suite 1150, Montréal (Québec) H3A 1X6.
Where can I complain about my landlord Montreal?
You can also file a complaint by telephone at 514 868-5999.
The complaints office is here to serve you!
- You believe the service that you have received is below OMHM standards;
- You feel that you have not been treated fairly;
- You believe that you have not been treated politely or respectfully;
How do I file a complaint with the Quebec government?
Contact the Service des Plaintes et des Relations avec la Clientèle
- Monday to Friday.
- From 8:30 a.m. to 4:30 p.m., except on Wednesdays, when our offices open at 10:00 a.m.
- Québec area: 418-644-2251. Toll free: 1-866-644-2251.
How do I request a complaint?
Here are five simple tips to help you stay calm, be polite and get what you want when you complain in English.
- Start politely.
- Make your request into a question.
- Explain the problem.
- Don’t blame the person you are dealing with.
- Show the you are in the know.
How do I file a complaint against a local government?
Learn how to file a complaint to your federal or local government and its agencies.
File a complaint with the USPS Office of the Inspector General (OIG) by:
- Filing an online complaint.
- Calling 1-888-USPS-OIG (1-888-877-7644)
- Finding more information about contacting the OIG.
What a landlord Cannot do in Quebec?
A lessor cannot lease a dwelling that is not fit for habitation, that is to say a dwelling that is in such a condition as to be a serious danger to the health or safety of its occupants or the public. They must also ensure that any dwelling they are renting is fit for habitation for the duration of the lease.
What can I do if my landlord doesn’t fix things in Quebec?
If the landlord does nothing to fix the situation, the tenant could apply to the Tribunal administratif du logement (TAL, formerly Régie du logement or rental board) to get a reduction in rent, cancellation of the lease or compensation (money).
What are the 3 steps of a complaint?
Regardless of the complaint’s cause or validity, there are three steps that a customer service department can take: “listen,” “resolve,” and “log.”
What are grounds for complaint?
Six Reasons Why You Should File Consumer Complaints
- The basic rights which every consumer possess and are statutorily provided by the Consumer Protection Act, 1986 are –
- Unfair trade practices.
- Food adulteration.
- Short weights and measures.
- Misleading information.
- Not keeping promises.
- Poor customer service.
How do you make a strong complaint?
Tips for writing a successful complaint letter
- Structure.
- Address the letter to a real person.
- Be honest and straightforward.
- Maintain a firm but respectful tone, and avoid aggressive, accusing language.
- Include your contact information.
- Tell them what you want.
- Do not threaten action.
- Keep copies and records.
Where is the best place to file a complaint?
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
What kind of complaints can be filed?
In a Consumer Forum, different types of complaints can be registered online. The complaints can be of any types ranging from false bank charges, defective products, online shopping,defective services, fraudulent services etc.
What are the most common complaints?
10 common customer complaints
- Product is out of stock.
- Broken/defective product.
- Product doesn’t meet expectations.
- Preferred payment not accepted.
- Long hold times.
- Disinterested customer service.
- Having to restate the issue.
- Issue not resolved on first call.
What are the five steps in the complaint process?
This document outlines the five steps in the complaints process under the Complaints, Disputes and Discipline Policy.
Complaints process: step by step
- STEP 1 – Making a Complaint.
- STEP 2 – Initial Evaluation.
- STEP 3 – Assessment.
- STEP 4 – Outcome.
- STEP 5 – Finalisation.
Can you sue local government?
Before you can sue the government or a public agency, you must first file a claim for damages with them. You can file a claim if you feel the agency is responsible for causing you injury, damage or loss.
Who can investigate a complaint against a local authority?
The Ombudsman can investigate complaints made by or on behalf of members of the public. This includes not just complaints from individuals but also groups of people and a wide range of organisations.
What are my rights as a tenant in Quebec?
Generally, in Quebec, a tenant has the right to maintain occupancy of their rental property. However, a landlord can lawfully evict a tenant if they wish to subdivide, enlarge substantially, or change the use of the property. An eviction notice needs to include the reason and the date of the eviction.
What is the rent increase for 2022 in Montreal?
Quebec calculates 1.28% basic rent increase for 2022 | Montreal Gazette.
Can you withhold rent for repairs in Quebec?
Even if a landlord doesn’t make any necessary repairs, a tenant can’t withhold paying rent. If you do, it can result in eviction. For landlord-tenant disputes surrounding maintenance and repairs, contact your local rental authority or the Office of the Rentalsman, located in some provinces.
Can I withhold my rent if landlord not doing repairs?
You don’t have the right to withhold rent because of your landlord’s failure to do repairs. If you withhold rent your landlord may start possession proceedings against you and put you at risk of eviction.
What to do if landlord isn’t doing repairs?
Contact your local council and ask how you can make a complaint. If your landlord still won’t fix the problem, contact your nearest Citizens Advice.
This could be, for example because of:
- a gas leak.
- a broken step.
- mould or damp.
- mice or cockroaches.