Your options are as follows:
- Fill out the online feedback form providing as much detail as possible.
- call VicRoads contact centre on 13 11 71.
- call Regional Roads Victoria contact centre on 133 RRV (133 778)
- visit a VicRoads Customer Service Centre.
- write to VicRoads at:
- write to RRV at:
What makes a car unroadworthy Victoria?
To pass a Roadworthy Inspection a vehicle must have; An absence of any condition able to cause structural failure or affect safe operation. A sound floor, free of obstructions or any condition which could hamper safe operation. Functioning mechanisms , inc doors, boots, Ute lids, bonnets, hatches & tailgates.
Is there a motor ombudsman in Australia?
Resolve a dispute. The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with resolving disputes that arise between consumers and Code-accredited businesses.
Can you sell a car without a RWC in Victoria?
You’ll need an original roadworthy certificate issued within 30 days before the date of sale. Some vehicles and transfer types don’t need a roadworthy, visit transfer fees and roadworthy exemptions for more information.
Is it illegal to sell an unroadworthy car in Australia?
You are allowed to sell a car that isn’t roadworthy in Victoria, but you have to sell it without the number plates (which you need to return to VicRoads before the sale). By opting to sell this way you are effectively suspending the registration.
What does the Victorian Ombudsman do?
The Ombudsman’s core role is to investigate complaints received from citizens about the administrative actions of state government departments, local councils, most statutory authorities and some private bodies who assist agencies in performing their statutory duties.
Is complaining to Ombudsman free?
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides.
Does the Motor Ombudsman charge?
It won’t cost you anything. We don’t take sides. We look at what’s happened and resolve the issue based on the information given to us, our Codes of Practice and consumer law.
Who is responsible for roadworthy certificate?
About a roadworthy certificate
A bus must be tested for roadworthiness every six months. It is your responsibility as the owner of a vehicle to have your vehicle tested. You can take it to a private or public vehicle testing station. At the end of the roadworthy test, if passed, a notice is issued.
Is it a criminal Offence to sell an unroadworthy car?
The car must be roadworthy – it is a criminal offence to sell an unroadworthy car and an MOT certificate from a test several months ago is no guarantee that the car is roadworthy today.
Can you change car ownership without roadworthy?
The buyer of the vehicle must submit the forms at the registering authority within 21 days of buying the vehicle, along with the registration form obtained from the seller and a roadworthiness certificate (it is the responsibility of the buyer to ensure that the vehicle is roadworthy).
Can I report a car dealer to trading standards?
If you think a business has broken the law or acted unfairly, you can report them to Trading Standards. Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams.
What is classed as an unroadworthy car?
A motor vehicle may also be classed as being unroadworthy if its condition when used on the road could endanger the driver, passengers, other road users or pedestrians.
What are my rights if I am sold a faulty car?
If there’s something wrong with your used car, you might have a legal right to a repair, the cost of a repair, or some or all of your money back. This includes if it’s damaged, doesn’t work, or doesn’t match the advert or description you were given.
What types of problems does the Ombudsman handle?
An ombudsman is an independent official, judge or referee whose job is to receive, investigate, and resolve complaints of bad or unfair treatment of customers. These complaints may be made by bank customers or small businesses.
Do companies get fined for Ombudsman complaints?
No. We’re not here to punish anyone. We can’t dictate how companies operate and we don’t issue fines. Actions like these are the responsibility of the company’s trade body or regulator.
What services do the ombudsman provide?
The Ombudsman can investigate a complaint if you believe that a public service body has given you the wrong information or your complaint has not been dealt with properly. They can also investigate a decision that you think is unfair, or that the reason for the decision has not been properly explained to you.
Which of the following complaints Cannot be made to the Ombudsman?
Any complainant, whose complaint on the same subject matter is or was before a Court/Consumer Forum cannot approach Ombudsman.
What does the Ombudsman investigate?
How does the Ombudsman investigate? We assess the current situation to find a resolution based on the evidence submitted by both parties. We review and resolve complaints about all sorts of things, such as: billing, customer service, installations/delays, switching suppliers, loss of service and sales.
Can a complaint be filed anonymously?
Yes. However, a complaint which does not disclose the identity of the complainant will be acted upon only if it merits appropriate consideration, or contains sufficient leads or particulars to enable the taking of further action.
How do I report a car shady business?
Deceptive car ads or dealers – File a complaint with your state consumer protection agency and the Federal Trade Commission. Auto repair shops – File a complaint with your state consumer protection agency. Car rentals – File a complaint with your state consumer protection agency and the Federal Trade Commission.