How to Contact Amazon About a Missing Package. If 48 hours have passed and there is still no sign of your delivery, you need to contact Amazon customer services about the missing package directly. Log in to Amazon and go to Help > Browse Help Topics > Need More Help > Contact Us.
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How do I contact Amazon about a missing package?
Amazon missing packages:
- Call 1 (888) 280-4331- speak with customer service for a tracking update.
- Ask neighbors if they received the package.
- Wait 36 hours after the expected delivery date and time to file a claim.
- Start a claim with Amazon here. . .
How do you contact Amazon CA customer service?
Report the incident to Amazon by calling 1 844-560-6843 to receive 24/7 immediate assistance.
Who is responsible for Missing Amazon package?
the seller
In most cases, the seller will investigate the missing package or send a new item. But if the seller doesn’t respond within 24 hours, you can file a claim with Amazon.
What do I do if my package was delivered but it wasn t?
Find a Missing Package That Shows As Delivered
- Verify the shipping address in Your Orders.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
Does Amazon have 24 7 customer service call?
Obsessing over customers
Through our innovative world-class self-service technologies developed by our “CS” team, we support customers from 75+ service locations around the globe. We consider each contact an opportunity to advocate for customers and provide support via phone, email and chat 24/7.
What to do if your Amazon package got stolen?
To file an Amazon Stolen Package Claim:
- Sign in to your Amazon account and click “Your Orders.”
- Find the order in question and select “Problem with Order.”
- You will then be prompted to select the problem with your order. Enter that your package has not arrived.
- Finally, hit “Request Refund” and submit.
Does Amazon do anything if your package is stolen?
Step 3: Contact the seller or retailer.
If you are now entirely sure that your Amazon package was stolen from the porch, you can contact Amazon directly. Chat with customer service to let them know the details of the issue. Amazon retailers should be able to send out new packages or can issue refunds to the customer.
Can you get a refund for missing Amazon package?
Amazon Lost Package Replacement Request
Buyers can request a replacement from either Amazon or third-party sellers if an item is damaged or broken. If the missing package was shipped properly by a third-party seller, getting a replacement or refund is unfair.
Why does my Amazon package say delivered when it’s not?
Sometimes the delivery status is updated in advance and you may see your package marked as “delivered” even if you have not received it. It may not have been delivered yet, but it’s heading to the address you’ve selected and it will be there soon.
Can I call and talk to someone at Amazon?
Amazon’s customer service phone number is 1-888-280-4331. This number operates 24/7. Email: Amazon’s customer service email address is [email protected], but as Insider reports, the e-commerce company prefers to handle support via live chat or phone.
How do I report a stolen Amazon package 2022?
How to report a missing package sold by Amazon
- Sign in to your Amazon account and go to your orders.
- Select the item yet to arrive and select the Problem with order button next to it.
- Follow the prompts to select the reason for the claim (starting with the I didn’t get this option).
How do I get a refund from item not received?
File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors.
Am I entitled to a refund if package is lost?
If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.
Why does USPS say delivered but no package?
Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. It’s always a good idea to check no matter what.
Is it illegal to keep a package wrongly delivered to you?
You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.
What to do if it says your package was delivered but it isn’t at your house on Shein?
If your order was not delivered to you within a reasonable time, you have to: Make sure your customer protection time did not expire. Take photos from a parcel tracking system proving your order was not delivered. Contact Shein support service in any convenient way and follow their instructions.