Call us free of charge from the United States or Canada at 1-800-835-4386 for assistance in English or 1-877-518-5346 for assistance in French (when calling the free phone number from a mobile phone you may be charged by your mobile phone operator).
How can I contact Lego?
Customer Service
- Chat with us. Go to or chatroom to get help with any questions big or small.
- Call us. LEGO® Customer Service. 00800 5346 5555. Monday to Friday 11am to 6pm EET. MINDSTORMS / LEGO Education Tech Support. 00800 5346 0000. Monday to Friday 11am to 6pm EET.
- Customer Service site.
How do I send an email to Lego?
If you have feedback or ideas of what you want to see more of or what you want to see less of, please reach out! Send us an email to [email protected].
How long does it take Lego to ship Canada?
3-5 business days
Standard Shipping
Takes 3-5 business days. Please expect your delivery to take an additional 3 business days for rural areas. For orders: Up to 25.00 CAD, delivery is $5.95 CAD.
Does Lego use Canada Post?
LEGO has worked with Canada Post in the past and produced two sets: 105 Mail Van released in 1984 and 107 Mail Truck released in 1985. Canada Post sells merchandise/gift items at many of their retail outlets.
Is LEGO Customer Service good?
It turns out, Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen.
How do I send ideas to LEGO?
Go to ideas.LEGO.com and let your imagination run wild! Send us an email and we’ll get back to you as soon as possible.
How do I get my LEGO email?
We currently offer email newsletters for LEGO® Shop and LEGO® VIP. Simply put your email address in the spot near the bottom of any page to start signing up for the official LEGO® Shop email newsletter.
How long does it take for LEGO to send email?
If you’re not sure whether your order was successful, check to see if you’ve received a confirmation email – it should arrive within a few hours.
Will LEGO send you missing pieces for free?
We’re really sorry to hear that something was missing from your new LEGO® set. We do our best to make every set perfect and we take it very seriously when a faulty one sneaks through. Don’t worry though, we can send you the parts you need!
Is there a Lego company in Canada?
LEGO Canada Inc Company Profile | Markham, ON, Canada | Competitors, Financials & Contacts – Dun & Bradstreet.
Why is my Lego order taking so long?
Our warehouse team will print the shipping label and pack the order so it’s ready for the courier to pick up. This usually takes up to 48 hours, but can take longer if we’re receiving high volumes of orders. Your order left our warehouse and is on its way to you. Some of the items in your order are backordered.
How fast are Lego ships missing?
You’re still able to request replacements for missing or broken parts, which will arrive within 21-35 business days.
Is Canada Post the same as UPS?
Although Canada Post and UPS are two independent logistics companies with their own transport networks and shipping services, they may collaborate in certain cases.
Why can’t I track my Lego order?
It can take up to 24 hours for tracking to be available after you receive the email. You can also find the tracking number by checking your order status. Pick a Brick Standard orders as well Bricks & Pieces orders (for missing or broken parts) can’t be tracked.
How long do Lego orders take to ship?
In-stock items will normally ship from our warehouse within 24 to 48 hours of your completed order. (Orders placed after business hours on Fridays, during the weekend, or on holidays normally ship the next business day.)
Is LEGO losing popularity?
“Lego has been a firm favourite with children and continues to be so, with the company taking the crown for the most popular toy brand in 2021,” the company said. “The brand was the most searched by far, with 76.3 million Google searches over the past twelve months.”
Does LEGO give refunds?
All returns or exchanges must be made within 90 days of receipt of your order. We’ll refund your order within 14 business days of receiving your return. To get a free return label on LEGO.com, log into your account and go to your Order Status page. From there, click on “Return Items” and follow the instructions.
Does LEGO do refunds?
When to expect a refund. We’ll start processing your refund within 1-2 days after we get the items back. It can take up to 14 days for the refund to reach your bank. For more info on returns, check out our Return Policy.
Can I design my own LEGO?
We recommend downloading BrickLink Studio if you’re looking for a program that’ll let you design, build and create digitally. Was this information helpful? Send us an email and we’ll get back to you as soon as possible.
Can kids submit LEGO Ideas?
You’ll need to be over 16 to submit a project to LEGO Ideas. If you’re aged between 16 and 18 and your idea reaches 10,000 supporters, we’ll need written permission from a parent or legal guardian before your project is considered in the LEGO Review.