Respond to contact or a letter received from the CRA’s Government programs collection.
- 1-800-661-5991 (opens up phone application)1-800-661-5991.
- Outside Canada/U.S. call collect Footnote 1 1-613-221-3209 (opens up phone application)1-613-221-3209.
Is there any other way to contact CRA?
For Business Enquiries: 1-800-959-5525. For Individual Tax Enquiries: 1-800-959-8281. For Benefit Enquiries: 1-800-387-1193.
How do I speak to service Canada?
If you are looking for information related to programs such as Old Age Security (OAS), Employment Insurance, Canada Pension Plan (CPP), passport, Social Insurance Number (SIN), or the Canada Emergency Response Benefit (CERB), please visit Service Canada, or by calling 1-800-OCANADA (1-800-622-6232).
What’s the best time to call CRA?
between 8am – 5:30pm
Call times are between 8am – 5:30pm
The best times to contact the CRA are usually early morning or late afternoons. Lunch time (approximately noon) can be quite busy for the CRA as many are calling on their work breaks. At this moment, wait times can exceed more than one hour at this time.
Is CRA customer service 24 hours?
General assistance by telephone
Monday to Friday, 8 am to 5 pm (your local time). Our office is closed on statutory holidays.
Can CRA be contacted by email?
Can you email the CRA? No. While emails are a frequent way to communicate on a timely basis, the CRA does not send or receive emails relating to business inquiries.
Is CRA and Service Canada the same?
Did you know that the Canada Revenue Agency’s My Account and Employment and Social Development Canada’s (ESDC) My Service Canada Account are now linked? With one user ID and password, you can securely access your information from both accounts without having to revalidate your identity!
Can I just walk in to Service Canada?
If you have a travel date and no appointment is available, visit one of the 35 specialized passport sites (Service Canada Centre – Passport Service). A proof of travel or need is required for urgent and express pick-up services. Additional fees apply.
How long does it take to call Service Canada?
Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of November 28, 2022. This is the average length of time that callers wait in queue before speaking to an agent.
How long does it take for CRA to answer phone?
In 2020-21, 33% of telephone enquiries were answered within the CRA’s service standard of 15 minutes or less of opting to speak with an agent, which was below the target of 65% due to an increase in the number of calls received related to COVID-19 benefits and identity theft.
How long is the wait on hold with CRA?
The last time the CFIB conducted an audit of the service, in 2016, it took an average of two minutes for a caller to reach a frontline agent. This year, getting through to an agent took 15 minutes on average, with the longest recorded wait being 40 minutes (the caller in that case gave up and ended the call).
Why can I not get through to the CRA?
While the CRA aims to respond to all callers, there will be periods when all its agents are fully occupied answering individuals’ calls. During these times, you may need to make a few attempts to reach us, and the option to speak to an agent may not be immediately available.
How do I speak to someone at revenue?
Call (01) 858 9843 between the hours of 9.30am to 1.30pm, Monday to Friday.
How do I contact the income tax department?
Contact Us
- 1800 103 0025.
- 1800 419 0025.
- 1800 103 0344.
- 1800 309 0130.
- 1800 2033 5435. Outbound Numbers (Taxpayer will receive calls from Demand Facilitation Center from numbers below)
Does the CRA make phone calls?
If the CRA calls you
If you receive a phone call from the CRA, it is important to make sure the caller is a CRA employee and not a scammer. A legitimate CRA employee will identify themselves when they contact you. The employee will give you their name and a phone number.
How do I access CRA without a phone?
Sign-In Partner sign in
- Choose the Sign-In Partner option to sign in.
- On the Interac sign-in service page, select the financial institution you wish to use.
- At the financial institution’s site, enter the required sign-in information.
- You are returned to the CRA.
Does CRA watch your bank account?
Bank Accounts
The CRA has the ability to see the contents of your bank account. The CRA regularly puts accounts with seemingly unscrupulous activity under their microscope. They are on the lookout for penalty-worthy offenses, such as over-contributing to a TFSA or undeclared income.
Do I need a Service Canada account if I have a CRA account?
If you are registered for CRA’s My Account you can securely access ESDC’s My Service Canada Account without having to login or revalidate your identity. The link will take you directly to your My Service Canada Account within a single secure session, without having to sign in or register with MSCA.
Can Service Canada help with CRA account?
Link between My Account and My Service Canada Account
The link provides you with a convenient connection between the Canada Revenue Agency’s (CRA) My Account for Individuals and Employment and Social Development Canada’s (ESDC) My Service Canada Account.
How do I access my CRA?
To access your account, return to the MyBenefits CRA mobile app, select “CRA sign in”, and enter your CRA user ID and password. When prompted, enter your CRA security code. You can also sign in to MyBenefits CRA mobile app with a Sign-In Partner.
Does Service Canada know when you leave the country?
The CBSA will also collect biographic exit information on all air travellers, including passengers and crew members, when they leave or are expected to leave Canada. The CBSA will receive exit information directly from air carriers in the form of electronic passenger manifests.