You will be informed if your complaint should be directed to the CCTS or another agency.
- on-line form: Complaints and inquiries.
- mail: Client Services, CRTC, Ottawa, Ontario K1A 0N2.
- fax: 819-994-0218.
- toll free telephone: 1-877-249-CRTC (2782)
- toll free TTY: Contact us and Support Centre.
How to file a complaint against a telecom company in Canada?
If you have not been able to resolve a complaint directly with your service provider, CCTS may be able to help. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
How do I complain about a phone provider?
Initially you need to contact your service provider’s customer services department and explain your problem. If that doesn’t resolve the issue, then you can make a formal complaint to the company. You should find details of how to do this on the back of your bill and on their website.
Who regulates phone companies in Canada?
Canadian Radio-television and Telecommunications Commission (CRTC) The CRTC regulates Canada’s telecommunications and broadcasting systems. Its mandate is to ensure that both the telecommunications and broadcasting systems serve the interests of Canadians.
Can you sue phone company in Canada?
If you have a problem with a cellphone service provider, you can: talk to the provider. complain to the Commission for Complaints for Telecom-television Services (CCTS) sue the service provider in Small Claims Court.
Does filing an FCC complaint do anything?
By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most. The FCC does not resolve all individual complaints.
How do I file a case against a telecom company?
(i) If customer receives UCC even after 7 days of registration, he can register a complaint with his service provider within 3 days of receipt of such UCC by dialing or sending SMS to 1909.
Where do I report unfair customer service?
the Gauteng Office of Consumer Affairs
Any consumer may lodge a consumer complaint with the Gauteng Office of Consumer Affairs (GOCA).
Is there an ombudsman for telephone companies?
We’ve handled cases in the communications sector for over 15 years. If you have an unresolved complaint about your mobile phone, pay TV, broadband or landline, we may be able to help.
When should I go to the ombudsman?
When to complain to an ombudsman. You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure.
Does telephone Consumer Protection Act apply to Canada?
The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, auto-dialed calls, prerecorded calls and text messages in the United States and Canada. The Federal Communications Commission (“FCC”) is empowered to issue rules and regulations implementing the TCPA.
Does the government regulate phone companies?
A federal law prohibits state and local governments from regulating entry into the market and prices charged by commercial wireless carriers. But it does allow states to regulate “other terms and conditions of commercial mobile services,” such as wireless industry contracts, and their terms and exclusions.
Who is the regulator for mobile phone companies?
Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, TV, radio and on-demand programmes, interference to wireless devices, or something you have seen on a video-sharing platform. Find out more about the types of complaint we deal with.
How can I get out of my cell phone contract Canada?
Yes, you can. But not without paying your current cell phone service provider certain cancellation fees. Most cell phone contracts require that a contract cancellation fee be paid if the user decides to terminate the contract early before the expiry date.
How much can you sue for in Canada?
Is there a limit on the amount I can sue for? In Provincial Court Civil you can sue for an amount up to $50,000 plus interest and costs. This is the Court’s monetary jurisdiction.
Who has the right to sue in Canada?
Who can start a lawsuit? Anyone can start a lawsuit in Ontario, including businesses, organizations, governments and individuals, provided that they are of sound mind and at least 18 years old. If you are under the age of 18 you are considered a minor.
What are three of the six types of complaints you can make to the FCC?
If you want to file a consumer complaint about the issue you are experiencing, go to consumercomplaints.fcc.gov and choose from the six category buttons under File a Complaint (TV, phone, Internet, radio, emergency communications, access for people with disabilities).
Who should you first contact with a consumer complaint?
Start your complaint with the seller or manufacturer. If they don’t help, seek help from your local government or a consumer organization.
What kind of complaints can be filed?
In a Consumer Forum, different types of complaints can be registered online. The complaints can be of any types ranging from false bank charges, defective products, online shopping,defective services, fraudulent services etc.
How does a person complaint against a company?
Register your complaint online with the Ministry of Corporate Affairs. You need to fill up this form with information such as your name, city, country, nature of complaint, complaint category, company name etc.
How do you lodge a formal complaint against a company?
If after speaking to the company or trader directly, you’re still not satisfied with their response you can make an official complaint in writing. You can send a written complaint by post or email.