Contact us online If your inquiry is time-sensitive, please contact us by phone at 1-800-461-9999 (toll-free in Canada and the USA ).
How do I contact the US border?
You can submit your question, compliment, complaint, or tip online or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call +1-202-325-8000. (Telecommunications device for the hearing impaired please call 7-1-1).
Who can I call for border questions?
1-877-227-5511
For General Inquiries call: 1-877-227-5511. Para ayuda en español, presione ocho. International callers dial: 00+1+202-325-8000.
What do Canadians need to cross US border?
If you are coming by land and is a citizen of a country eligible for the VWP, you are only required to have a valid passport.
CBP will accept:
- Canadian passport.
- Enhanced Driver’s License/Enhanced Identification Card.
- NEXUS, FAST/EXPRES.
- SENTRI enrollment cards.
Can I call the Border Patrol on someone?
Call 1-800-BE-ALERT
Undocumented Non-citizens: You may contact the Border Patrol Sector where the non-citizens are located, and ask them to investigate further.
How do I email US customs?
For additional questions or concerns, please contact CBP via e- mail at [email protected].
How can I get through US customs faster?
Trusted Traveler Program Enrollment
Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports.
What can I bring into the US from Canada?
General Food
As a general rule, condiments, vinegars, oils, packaged spices, honey, maple syrup, coffee, fish, tea, and baby formula are admissible. Because rice can often harbor insects, it is best to avoid bringing it into the United States, particularly if it is in loose burlap packaging.
What are Canadian border agents called?
the Canada Border Services Agency
A Border Services Officer (BSO) is a federal law enforcement officer employed by the Canada Border Services Agency.
Can Border Services search your phone?
CBSA officers do not always examine digital devices. Our policy is to examine a device only if we think we will find evidence on it that border laws have been broken. Reasons an officer might examine your digital device(s) include concerns regarding your: admissibility or admissibility of your goods.
Do I need a Covid test to enter the US?
Air Travel: All non-U.S. citizen, non-U.S. immigrants traveling to the United States by air are required to show proof of being fully vaccinated against COVID-19. Only limited exceptions apply.
Can Canadians enter the US anytime?
Permanent residents (landed immigrants) of Canada must have a nonimmigrant visa unless the permanent resident is a national of a country that participates in the Visa Waiver Program (VWP), meets the VWP requirements, and is seeking to enter the United States for 90 days or less under that program.
What does a US citizen need to enter the US from Canada?
Air Travel: All U.S. citizens departing from or entering the United States from within the Western Hemisphere by air are required to present a valid U.S. passport or a NEXUS card (if utilizing a NEXUS kiosk when departing from a designated Canadian airport).
Can Border Patrol tap your phone?
Unlike other law enforcement, border authorities don’t need a warrant to search your device. They may conduct a basic search — in which they scroll through your device inspecting texts, photos or anything else they can easily access — even if they don’t suspect you of wrongdoing.
How long can a Canadian stay in the US?
six months
Canadian visitors are generally granted a stay in the U.S. for up to six months at the time of entry. Requests to extend or adjust a stay must be made prior to expiry to the U.S. Citizenship and Immigration Service.
What are my rights when crossing the US border?
You have the right to remain silent or tell the agent that you’ll only answer questions in the presence of an attorney, no matter your citizenship or immigration status. You do not have to answer questions about your immigration status. You may simply say that you do not wish to answer those questions.
How do I talk to US Customs?
U.S. Customs and Border Protection
- Website: U.S. Customs and Border Protection.
- Contact: Contact Customs and Border Protection.
- Local Offices: Ports of Entry—Air, Land, and Sea.
- Main Address: 1300 Pennsylvania Ave., NW.
- Phone Number: 1-202-325-8000.
- Toll Free: 1-877-CBP-5511 (1-877-227-5511)
- TTY: 1-866-880-6582.
- Forms:
How do I contact customs clearance?
Toll free Number(s): 1800 3010 1000 (ICEGATE) 1800 425 4251 (ACES)
Do US citizens have to answer customs questions?
If you are a U.S. citizen, you need only answer questions establishing your identity and citizenship, although refusing to answer routine questions about the nature and purpose of your travel could result in delay and/or further inspection.
Do I need an app to enter us?
The Mobile Passport Control allows U.S. citizens and Canadian passport holders (on B1 or B2 visas) to submit their passport information and customs declaration information via their smartphone or tablet and bypass the regular line to enter the United States. The app doesn’t require pre-approval and is free to use.
Is 1 hour enough for customs?
The recommended layover time for international flights is generally longer, as you will have to go through customs and immigration before boarding your next flight. In most cases, a 30-minute layover for domestic flights and an hour for international flights is considered a minimum, or short, layover.