If the seller does not return your money, or if you have other problems with the seller, you can file a complaint with the Ministry of Government and Consumer Services. There is a complaint form on the Ministry website at ontario.ca/page/consumer-protection-ontario or call 1-800-889-9768.
What can I do if a company refuses to refund my money?
If you’re not satisfied with a business’s response to your complaint, consider these steps:
- Contact your state attorney general or consumer protection office.
- Contact a national consumer organization.
- Contact your local Better Business Bureau.
- File a report with the Federal Trade Commission.
- Visit USA.gov/consumer.
How long does a company have to refund your money Canada?
15 days
You don’t need to give the business a reason for cancelling.
For most contracts, the company has 15 days to return your money.
How do I threaten a company for a refund?
Contact the business.
- Be clear with your complaint. State why you are unhappy.
- Also state you want a refund. The company might try to give you something else, such as store credit, if you aren’t clear.
- Realize that the first person you speak to might not be able to help you.
What are the 4 reasons a business can refuse to give a refund?
A business can refuse to give you a free repair, replacement or refund if:
- you simply changed your mind.
- you misused the product or service in a way that contributed to the problem.
- you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted.
Is it legal to have a no refund policy Canada?
In Canada, businesses are not obligated to accept the return of purchased items unless they are defective. However, many businesses offer refunds or exchanges for various other reasons to help foster good customer relations.
How do I complain about a company in Canada?
1-877-666-6545 (toll free)
How long does a company have to refund your money?
If a Refund Policy is not conspicuously posted, the business must offer a refund for any goods returned within 60 days of purchase.
Who do you contact when a company won’t refund you?
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
What is considered refund abuse?
Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Customers may also abuse refunds by faking returns/receipts, or reselling merchandise.
Can a company not refund you?
Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law.
In what circumstances can u insist on a refund?
If things go wrong
If you have a problem with something you have bought (for example, it is faulty or does not meet the description given), it is always the seller who must put things right. The seller must offer you a repair, replacement, refund or a reduction in the price.
Is no refunds legal to say?
Even the statement ‘No refunds except where goods are faulty’ would be illegal, as there are a number of cases where a consumer can claim a refund on goods that are not faulty (such as misdescribed goods).
What to say to a company to get a refund?
Strong ways to request a refund in English
- – I feel you should, at the very least, refund the sum of €50 I paid for … (strong)
- – I insist that you refund my money at once (strong)
- – I must insist on a full refund immediately (strong)
- – I’d like a refund.
- – I want to have my money back.
What is the Consumer Protection Act Canada?
Consumer product safety: The Canada Consumer Product Safety Act (CCPSA) regulates the safety of a wide variety of consumer products including children’s toys, household products, sporting goods and their components, accessories and packaging. The Act does not regulate motor vehicles, food, drugs, or animals.
What does the Consumer Protection Act say about refunds?
If a consumer is entitled to a refund in terms of the CPA, such right shall be interpreted to mean that the consumer has the right to choose how to receive the refund.
How do I legally complain about a company?
Report a business to Trading Standards
To report to Trading Standards, you need to contact the Citizens Advice consumer service. We’ll pass your report to Trading Standards and we can also give you advice about your problem. You can: use our online form – we’ll get back to you within 5 days.
How do I sue a company in Canada?
You can start a civil case by preparing and filing a statement of claim that describes the facts and legal reasons you are entitled to compensation. This is called an action. You can also start a civil case by preparing and filing a Notice of Application that describes the order you want the court or judge to make.
How does a person complaint against a company?
Register your complaint online with the Ministry of Corporate Affairs. You need to fill up this form with information such as your name, city, country, nature of complaint, complaint category, company name etc.
What are my consumer rights on returning goods?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it’s faulty, not as described, or unfit for purpose.
Is it worth it to file a complaint with the BBB?
One good option is to file a complaint with the Better Business Bureau (BBB). The BBB helps consumers settle disputes related to sales, contracts, customer service, warranties, billings, and refunds every year. It accepts complaints even if the company that’s harmed you doesn’t belong to the Better Business Bureau.