If you see or hear of any inappropriate driver behaviour, you can report it by calling our customer complaint line on 0343 222 4000, emailing [email protected], or filling in theonline complaints form.
How do I contact a black cab in London?
London’s famous taxis (black cabs) can be booked in advance, hailed on the street, or picked up from designated taxi ranks.
Face coverings.
| Taxi company | Contact details | Areas served |
|---|---|---|
| Dial-A-Cab | 020 7253 5000 | All London |
| Radio Taxis | 020 7272 0272 | All London |
Who runs London black cabs?
The TX4 is a purpose-built taxicab (hackney carriage) manufactured by The London Taxi Company, a subsidiary of Geely Automobile of China.
Who regulates London taxis?
As of July 2019, there are over 21,000 licensed vehicles on London’s roads. Regulation of the trade passed to the Metropolitan Police in 1850 and was undertaken by the Public Carriage Office, which was originally in an annex to New Scotland Yard in Whitehall called “the Bungalow”.
Can black cabs refuse a journey?
A driver of a taxi (or hackney carriage) can only refuse to carry passengers within a controlled district if he has reasonable excuse to do so. What constitutes “reasonable excuse” is ultimately a matter for a court of law to determine.
How do I track a black cab driver?
Call The Cab Driver
Before you start the ride, we provide you with all the details about the car as well as the driver who will be transferring you. So, you will have all the information you need to get in touch with the driver.
Can you flag down a black cab in London?
Look for a black cab with its For Hire light on, flag it down and tell the driver where you would like to go. Having said that, given the traffic in central London you may find taxis to be budget-destroying, as the meter will continue to tick over as the car inches along on its way.
Are black cabs owned by the government?
These privileges indicate the fundamental difference between the black cabs and other services: The black cabs are a government-granted monopoly.
What is the official name of the black cab?
A hackney or hackney carriage (also called a cab, black cab, hack or London taxi) is a carriage or car for hire.
What are London black cabs called?
hackney carriages
There are quite a few differences between black taxis and private hire vehicles. Black taxis: Are also called hackney carriages, or black cabs, although they can be any colour.
How do I write a complaint letter to a taxi?
I am writing this letter of complaint because of difficulties that I experienced travelling by taxi from [X location] on [insert date]. I would like you to make your service more accessible to me and other Disabled people who use taxis. I believe I was discriminated against.
How much do London taxi drivers earn?
Average £44,785 per year
Is this useful?
Can you still hail a black cab in London?
London’s official taxis, black cabs can be hailed in the street or at designated ranks located in prominent places, including many train, Tube and bus stations. They can also be booked through the Gett app and by phone. If the yellow taxi sign on the front is illuminated, the cab is available for hire.
Do black taxis have cameras?
Cameras in black cabs and minicabs can record video and sound inside the vehicle. The cameras are used to keep passengers and drivers safe.
Do black cab drivers know every street?
The Knowledge is the test that drivers of London black cabs must pass to show that they know the name and location of every street and the shortest or quickest route to it.
Can black cabs charge what they want?
3. Re: Can Black- cab taxi drivers charge what they like ? Yes, they should take you.
What happens if you leave your phone in a black cab?
If you think you’ve lost something in a black cab, report it to us. Your details will be logged and if the property is found and handed in, you will be contacted and we’ll let you know where you can collect it.
Where do black cabs hand lost property?
TfL changed its process in 2011 to allow black cab drivers to hand property directly into TfL’s Lost Property Office at Baker Street rather than having to find a Police Station. Due to data protection it is not possible to share customer details with taxi drivers.
Do black cab drivers use GPS?
Thanks to sat navs, many of us can get around the capital with very little knowledge of the area. However, black cab drivers do not use sat navs and are held to very high standards to know their way around London. Before drivers can become licensed, they are put through a very difficult test called ‘The Knowledge’.
Do you tip London black cab drivers?
It is polite to tip 10 to 15% of the taxi fare for black cabs and licensed minicabs in London. However, most people simply round up the fare to the nearest £1 and tell the driver to “keep the change”.
Is it illegal to hail a moving taxi?
The simple act of stubbing out a cigarette or lighting up another can lay a driver open to driving without due care and attention. Having wet shoes could make you unfit to drive. Alternative transport such as a taxi could be equally fraught. It is still technically illegal, says Focus, to shout “taxi” to hail a cab.