A driver will lose their licence if they are found to have acted in an inappropriate way towards a passenger. If you see or hear of any inappropriate driver behaviour, you can report it by calling our customer complaint line on 0343 222 4000, emailing [email protected], or filling in theonline complaints form.
How do I report a taxi in London?
If you feel that you have cause to complain about a taxi driver or vehicle you should write or e-mail the complaints team at the Public Carriage Office. If you require advice before writing you can contact the complaints team on 020 7941 7800 between the hours of 09.00 and 16.00 Monday to Friday.
How do I make a complaint about London transportation?
You can contact Transport for London at: https://tfl.gov.uk/help-and-contact/. London Travelwatch is the official watchdog organisation representing the interests of transport users in and around London. It is officially known as London Transport Users Committee.
Who regulates London taxis?
As of July 2019, there are over 21,000 licensed vehicles on London’s roads. Regulation of the trade passed to the Metropolitan Police in 1850 and was undertaken by the Public Carriage Office, which was originally in an annex to New Scotland Yard in Whitehall called “the Bungalow”.
Do taxi drivers have a duty of care UK?
Taxi drivers owe the same duty of care to other road users as all motorists do. They should adhere to the standards of skill and care of the average motorist.
How do I write a complaint letter to a taxi?
I am writing this letter of complaint because of difficulties that I experienced travelling by taxi from [X location] on [insert date]. I would like you to make your service more accessible to me and other Disabled people who use taxis. I believe I was discriminated against.
How do I report a fake taxi?
If you are reporting a crime or require a response then you should report the incident directly to the Metropolitan Police Service on 0300 123 1212 (24 hour).
Report touting & illegal cabs
- Touting/Unlawful Plying for Hire.
- Taxi driver identifiers.
- Other.
How do I complain about a taxi UK?
For comments or complaints about drivers or operators please use the customer form or call 0343 222 4000 (call charges may apply).
Is there a travel ombudsman UK?
The air travel ombudsman
The Airline Dispute Resolution ombudsman, an extension of the Retail Ombudsman scheme tackles consumer issues that can affect air travel, including delays, cancellations and overbooked flights.
Who is in charge of London Transport?
Stuart Harvey, currently Director of Major Projects, will become TfL’s Chief Capital Officer. Andy Lord, currently Managing Director of London Underground, will become TfL’s new Chief Operating Officer, bringing all of TfL’s operations together in one place for the first time.
Who owns London taxi company?
Zhejiang Geely Holding Group
London Electric Vehicle Company
| Formerly | The London Taxi Corporation |
|---|---|
| Products | Taxicabs, Vans |
| Owner | Zhejiang Geely Holding Group (100%) |
| Parent | Geely UK Ltd. |
| Website | levc.com |
Can a London taxi refuse to take you?
A driver of a taxi (or hackney carriage) can only refuse to carry passengers within a controlled district if he has reasonable excuse to do so. What constitutes “reasonable excuse” is ultimately a matter for a court of law to determine.
How much do London taxi drivers earn?
Average £44,785 per year
Is this useful?
What is the primary responsibility of taxi driver?
Duties/Responsibilities:
Picks up passengers at prearranged locations, taxi stands, or high traffic areas. Assists passengers with entering and exiting vehicles and assists with any luggage. Ensures passengers reach their destinations safely and on time.
What are the rights of taxi passenger?
What are the rights of a passenger in a taxi?
- Show your accreditation.
- Take the quickest route.
- Be careful what you refuse.
- Don’t make passengers share your car.
- Be a helping hand when needed.
- Stick to the meter.
- Carry out a visual inspection of your taxi.
- Keep your vehicle neat and tidy.
How many hours can a taxi driver work in one day UK?
Breaks and continuous driving
If your working day is 8 hours 30 minutes or more, you must not drive for more than 7 hours and 45 minutes. You must also take breaks that add up to at least 45 minutes. If you work more than 8 hours 30 minutes, you must take an extra break before you finish working.
How do you write a powerful complaint letter?
When writing a complaint letter you should:
- describe your problem and the outcome you want.
- include key dates, such as when you purchased the goods or services and when the problem occurred.
- identify what action you’ve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.
How do you write a strong complaint?
Tips for writing a successful complaint letter
- Structure.
- Address the letter to a real person.
- Be honest and straightforward.
- Maintain a firm but respectful tone, and avoid aggressive, accusing language.
- Include your contact information.
- Tell them what you want.
- Do not threaten action.
- Keep copies and records.
How do you start writing a complaint?
To write a complaint letter, you can start with the sender’s address followed by the date, the receiver’s address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
Is it illegal to yell taxi?
Don’t Shout
Technically, it’s against the law for you to yell “Taxi!” to get their attention. If you see a cab with a lit sign, just hold out your arm to signal them.
How do I report a rude taxi driver?
Alternatively, you can always call 800 90 90 or email [email protected] where an RTA customer service agent would register your complaint.