For comments or complaints about drivers or operators please use the customer form or call 0343 222 4000 (call charges may apply).
How do I complain about a taxi UK?
How to complain about a taxi, private hire vehicle or its driver
- 01484 456868.
- [email protected].
Who regulates London taxis?
As of July 2019, there are over 21,000 licensed vehicles on London’s roads. Regulation of the trade passed to the Metropolitan Police in 1850 and was undertaken by the Public Carriage Office, which was originally in an annex to New Scotland Yard in Whitehall called “the Bungalow”.
How do I report a fake taxi?
If you are reporting a crime or require a response then you should report the incident directly to the Metropolitan Police Service on 0300 123 1212 (24 hour).
Report touting & illegal cabs
- Touting/Unlawful Plying for Hire.
- Taxi driver identifiers.
- Other.
Do taxi drivers have a duty of care UK?
Taxi drivers owe the same duty of care to other road users as all motorists do. They should adhere to the standards of skill and care of the average motorist.
How do I report a Comfort taxi driver?
Alternatively you may wish to contact the Land Transport Authority (LTA) at 1800-CALL-LTA (1800-2255-582). Depending on the nature of the complaint or feedback, LTA will follow up with an investigation or refer it to the taxi company, in accordance with the LTA’s disciplinary system for taxi drivers.
How do you deal with a rude taxi driver?
Here are some tips on how you can deal with rude cabbie drivers:
- Don’t respond with rudeness. Everybody has bad days, and the cab driver just might be having one.
- Know your rights. Even before you hail a cab, make sure that you know your rights as a passenger pretty well.
- Check your attitude.
- Report the incident.
How much do London taxi drivers earn?
Average £44,785 per year
Is this useful?
Can a London taxi refuse to take you?
A driver of a taxi (or hackney carriage) can only refuse to carry passengers within a controlled district if he has reasonable excuse to do so. What constitutes “reasonable excuse” is ultimately a matter for a court of law to determine.
What is a taxi called in London?
black cabs
London’s famous taxis (black cabs) can be booked in advance, hailed on the street, or picked up from designated taxi ranks.
Can taxi drivers record you?
The Information Commissioners (ICO) view is that in most instances continuously recording CCTV in a cab is unlawful.
Do taxis record you?
The cameras operate continuously, even when the driver is using the taxi privately. This means the camera is recording when drivers are picking up their children from school, going shopping with the family, or travelling whilst on holiday. Just like the rest of us, taxi drivers are entitled to privacy.
Is it a criminal Offence to not pay a taxi?
If a passenger refuses to pay the fare or runs off without paying, this is considered to be a criminal offence. The law also looks unfavourably on passengers who knowingly take a taxi journey without having the money to pay for it and does not inform the driver of this until the final destination is reached.
What is the primary responsibility of taxi driver?
Duties/Responsibilities:
Picks up passengers at prearranged locations, taxi stands, or high traffic areas. Assists passengers with entering and exiting vehicles and assists with any luggage. Ensures passengers reach their destinations safely and on time.
How many hours can a taxi driver work in one day UK?
Breaks and continuous driving
If your working day is 8 hours 30 minutes or more, you must not drive for more than 7 hours and 45 minutes. You must also take breaks that add up to at least 45 minutes. If you work more than 8 hours 30 minutes, you must take an extra break before you finish working.
How much do taxi drivers make per hour UK?
The average taxi driver salary in the United Kingdom is £35,050 per year or £17.97 per hour. Entry level positions start at £26,000 per year while most experienced workers make up to £51,974 per year.
How do you flag a taxi down?
Look directly at the cab. Once the cab sees you and starts heading your way, put your arm down. You know the cab is coming, the cab knows it’s coming.
How do I report a taxi to LTO?
The commuting public is requested to report any violation, you may reach our 24/7 Hotline at 1342 or SMS/Viber: 0917-550-1342 or 0998-550-1342.
How do I SMS Comfort taxi?
Comfort taxi booking via SMS
Alternatively, you can “SMS-A-Cab” at 71222.
What does yelling taxi mean?
If someone drops a glass or falls over in a bar, locals yell taxi. This means that it’s probably time to go home, this is usually just a joke.
How do I complain about a black cab?
If you require advice before writing you can contact the complaints team on 020 7941 7800 between the hours of 09.00 and 16.00 Monday to Friday.